Whats the purpose of having a Consulate ?

This Morning Me and my Director had to go to The Indian Consulate in Dubai for an attestation Work ...the whole point of Having an Embassy or a consulate in a Foreign Nation is to help the Nationals who are based in that particular Country and looks like the People who work in those embassy forget that particular message !! We all know that there are rules and regulation - keeping the security risks involved - But they should say it or convey it in the right way and should also be educated to convey the message to the Indian Citizens who approaches them ... The common answer that you can find in the Consulate was " I am not sure. I don't know , Check with India Office... It cannot be done here, u get it done there , and it clearly shows the lack of acceptance to take the responsibility and making the people ( Nationals of India ) to run around ... And some of the Citizens who are not dressed properly are treated ever bad... I was observing it when a poor old man approached one of the staffs to renew his passport or something( His looks and the tone explains that he doesn't earn much and he is not much aware of the system) And instead of speaking to him politely why this can't be done she was like this is not there , why this copy why not other copy ? Arey instead of asking many why can't you just explain what needs to be done !!
This its only the second outing for us and god only know how many more left !! And the our Head office team has be corresponding with the Indian officials for a month now and its the story again !! Arrey what we need is just an attestation .... Finally after spending 2 and half hours we needed to leave without getting what we wanted !!

Now the ball has been turned to the TamilNadu Home department !! It pisses me off when i think about the attitude of these "Our Indian" officials !! They all should be trained on " Take responsibility" !!
And they should also be trained on the purpose why they are in that position and what is the purpose of having a system called as consulates !!